Returns
30 days
If you are returning any items outside of the UK, please return this to the address below. This address can also be found on your despatch note. Kichna cannot be held responsible for any returns that are lost in the post, so we strongly recommend using a signed for service when posting returns to us.
C S Ellis Group Limited
Wireless Hill
South Luffenham,
Oakham,
Rutland
LE15 8NF
United Kingdom
We accept returns up to 30 days after delivery. Any items purchased via a 3rd party retailer must be returned to that retailer.
Please note: We require a proof of purchase for any returns requested.
Process
As long as the product has not been used, we will issue a full refund once the item has been received by us at our warehouse.
Please ensure that all returns reach us in a saleable condition. Please note that the cost of return will need to be covered by the customer.